Your data, your choice.
§1. Data we handle and purpose We handle the following types of data:
— §1.1 Contact person’s name, phone number, address, and email address.
— §1.3 Billing details and reference person, if applicable.
§2. Contact information
Our contact details for requesting information, data deletion, or any other inquiries are:
E-mail: sweet@strawberryplanet.se
§3 Contact details for data protection officer
Our contact details for the data protection officer, for requests regarding information, deletion, or other concerns, are the same as above in §2.
§4. Our obligations
We are always obligated and responsible to provide any requested data, notes, or information within 48 hours (weekdays). The same timeframe applies for data deletion.
We never disclose data to third parties or to anyone who cannot be verified as the data subject or a service provider who requires the data to perform services (e.g., delivery address).
We are also obliged to correct and update data upon request. This must be done as soon as possible, and no later than 72 hours (weekdays).
If you feel we are not fulfilling our obligations, you are encouraged to contact the supervisory authority if we cannot reach an agreement.
You have the full right to know how we obtained your data, and we will provide a clear explanation.
§5. Withdrawing consent
As a customer or partner, you always have the right to withdraw your consent for this agreement at any time.
To do this, simply send us an email stating your wish to withdraw consent. This takes effect immediately, and our obligations under §4 are automatically activated.
§6. The right to be forgotten
As a customer or partner, you always have the right to be forgotten.
To exercise this right, send us an email stating your wish to be forgotten. This also takes effect immediately, and our obligations under §4 are automatically activated.
§7. Validity period
By using our website, you consent to this policy. This consent remains valid until it is actively revoked, or if §5 or §6 are activated.
§8. User rights
This section outlines who is permitted to use the data described in §1.
Employees of our company are allowed to use the necessary data required to perform their job tasks.
These employees have received internal training, as described in §9.
§9. User security
Personnel handling personal data receive ongoing internal training on how to manage data.
This ensures that the human error factor is minimized.
They are trained to handle information carefully over time and are capable of removing customer data from our systems.
§10. Technical Security
All sensitive data is digitally stored with encrypted security.
§11. Form data
Forms submitted via our website are stored digitally and transmitted via encrypted connections.
We store this data in order to maintain the highest level of service.
§12. Customer records and orders
To provide the best possible service and manage orders, complaints, or similar issues, we retain this data until §5 is activated.
§13. Cookies
A cookie is a small text file that the website you visit asks to save on your computer.
Cookies are used on many websites to enable visitor access to various features. The information in a cookie can be used to track a user’s browsing behavior.
There are two types of cookies:
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One type stores a file for a longer period on your computer. It is used for functions like identifying what’s new since your last visit.
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The other type is called a session cookie. It is stored temporarily in your computer’s memory while you are browsing a website, for example, to remember which language you selected. Session cookies are not stored long-term and disappear once you close your browser.
§14. Maintenance
We update and review our policy frequently — once per quarter, or more often if needed, to ensure it is always current and reliable.
